Returns Policy

Refund and Returns Policy

You have 30 days after delivery to request a return. This is in addition to your UK statutory rights.

Return address:
JD.com MPS2, Hudson Way, Magna Park South, Lutterworth, LE17 4XY, United Kingdom

Please contact [email protected] before sending a return so we can confirm your return reference and instructions.

Eligibility

To be eligible for a return under this policy, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact our customer support team at [email protected]. Items sent back to us without first requesting a return may not be accepted.

Damages and Issues (Your Statutory Rights)

Please inspect your order upon reception. Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your item is faulty, you have a statutory right to reject it and receive a full refund. We will cover the return shipping costs for any faulty or damaged goods.

Right to Cancel (Statutory Cooling-off Period)

Notwithstanding our 30-day commercial policy, under the Consumer Contracts Regulations 2013, you have the statutory right to cancel or return your order within 14 days of receiving your goods, for any reason and without a justification. The cooling-off period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods. To exercise this right, contact us at [email protected].

Exceptions / Non-returnable Items

Certain types of items cannot be returned due to hygiene, safety, or legal reasons, including:

• Perishable goods such as food, flowers, or plants.
• Custom products such as special orders or personalised items.
• Personal care goods or sealed hygiene items which were unsealed after delivery.
• Hazardous materials, flammable liquids, or gases.

Sale items can be returned under the same policy unless they are excluded by law, such as sealed hygiene items that have been opened.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. We adhere to UK regulations and will process your refund within 14 days of receiving the goods back. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at [email protected].